Privacy Policy

At Loom & Sprout, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our website and services.

1. Information We Collect

We collect personal information that you provide directly to us when you:

• Make a Purchase: When you buy products from our store, we collect details such as your name, billing and shipping address, email address, phone number, and payment information.
• Create an Account: If you choose to register on our website, we collect your username, password, and email address.
• Contact Us: When you reach out with questions or feedback, we collect your name, email address, and any other information you choose to provide.

Additionally, we automatically collect certain information when you visit our website, including:

• Device Information: Details about the device and browser you use to access our site.
• Usage Data: Information about your interactions with our website, such as pages visited and time spent on the site.
• Cookies and Similar Technologies: We use cookies to enhance your browsing experience, remember your preferences, and gather analytical data.

2. How We Use Your Information

We use the collected information to:

• Process and Fulfil Orders: To manage payments, shipping, and order confirmations.
• Improve Our Services: To analyse website usage and enhance user experience.
• Communicate with You: To send updates, respond to inquiries, and provide customer support.
• Marketing and Advertising: With your consent, to inform you about promotions, new products, and services that may interest you.

3. Sharing Your Information

We respect your privacy and do not sell your personal information. However, we may share your data with trusted third parties to provide and improve our services:

• Service Providers: Partners who assist in payment processing, order fulfilment (such as Teemill), and website hosting.
• Marketing Partners: Platforms like Google, Meta (Facebook), TikTok, YouTube, and Pinterest deliver personalised advertisements only with your consent.
• Legal Requirements: When required by law to comply with legal obligations or protect our rights.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request the deletion of your personal information, subject to certain exceptions.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise these rights, please contact us at hello@loomandsprout.com.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the new policy on our website with the effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Loom & Sprout
Email: hello@loomandsprout.com

By using our website and services, you consent to the terms outlined in this Privacy Policy.